Shipping Policy

Every Journey Begins with Care

At Gulf & Gray, we believe the ownership experience begins long before your timepiece reaches your wrist. Every watch is individually inspected, tested, and carefully packaged before it leaves our facility, ensuring it arrives in the same exceptional condition in which it was crafted.

From the moment your order is placed until it is delivered, we are committed to providing a secure, reliable, and transparent shipping experience.

Order Processing

Every Gulf & Gray timepiece undergoes a comprehensive final quality inspection prior to shipment. During this process, we verify the performance of the movement, inspect the case and bracelet for cosmetic perfection, confirm the proper operation of the clasp and crown, and ensure the watch meets our quality standards.

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next available business day.

During new product launches, holiday periods, or limited-edition releases, additional processing time may be required. Should this occur, customers will be notified as soon as possible.

International Shipping

Gulf & Gray proudly serves customers around the world.

International orders are shipped using trusted global carriers selected for their reliability and secure handling of premium timepieces.

Delivery times may vary depending on destination, customs clearance, and local postal services.

Please note that customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges are the responsibility of the customer and are not included in the purchase price.

If you are uncertain about import fees within your country, we recommend contacting your local customs office before placing your order.

Estimated Delivery Times

The following delivery estimates begin once your order has been shipped.

DestinationEstimated DeliveryUnited States2–7 Business DaysCanada5–10 Business DaysEurope7–14 Business DaysAustralia7–21 Business DaysInternational7–21 Business Days

Please note that delivery estimates are provided for convenience and cannot be guaranteed, as delays may occasionally occur due to weather conditions, customs processing, or carrier disruptions.

Packaging

Every Gulf & Gray watch is packaged with the same level of care that goes into its design.

Your timepiece will arrive carefully secured with protective materials to safeguard it throughout transit. Each package is prepared to ensure your watch arrives in pristine condition while delivering an elevated unboxing experience worthy of your investment.

Because luxury extends beyond the watch itself, we believe opening your Gulf & Gray timepiece should feel just as memorable as wearing it for the first time.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after your package has been scanned by the shipping carrier.

If you have not received tracking information within five business days of placing your order, please contact our support team and we will be happy to assist you.

Signature Confirmation

To help protect your purchase, Gulf & Gray may require a signature upon delivery for higher-value orders.

If signature confirmation is required, someone at the delivery address must be available to accept the package.

If delivery is missed, the carrier will typically attempt redelivery or provide instructions for pickup at a local facility.

Shipping Delays

While we work closely with trusted shipping partners, occasional delays may occur that are beyond our control.

These may include:

• Severe weather
• Customs inspections
• Carrier delays
• Public holidays
• Natural disasters
• High shipping volume

Should your shipment experience an unexpected delay, we will gladly assist in tracking its progress and communicating with the shipping carrier on your behalf.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

Our team will open an investigation with the shipping carrier and work diligently toward a resolution.

Please note that shipping investigations may require several business days depending on the carrier's policies.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend the following:

• Verify the shipping address on your order confirmation.
• Check around your property and any secure delivery locations.
• Ask neighbors or household members if they accepted the package.
• Contact the shipping carrier for additional delivery details.

If your package still cannot be located, please reach out to us promptly so we can assist in investigating the matter.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is entered and the package is returned to Gulf & Gray, additional shipping charges may apply before the order can be reshipped.

If you notice an error shortly after placing your order, please contact us immediately. If your order has not yet shipped, we will do our best to update the shipping information.

Shipping Restrictions

At this time, Gulf & Gray reserves the right to decline shipments to locations where reliable insured delivery is unavailable or where import restrictions prohibit the shipment of our products.

Contact Us

If you have any questions regarding your shipment, delivery status, or order, our customer support team is here to help.

Email: support@gulfandgray.com 

We strive to respond to all inquiries within 1–2 business days.

Return & Exchange Policy

Shop With Confidence

We understand that purchasing a luxury timepiece online is an important decision. While we hope every Gulf & Gray watch exceeds your expectations, we also believe you should have the opportunity to experience your new timepiece with complete confidence.

If your purchase isn't exactly what you expected, we gladly accept eligible returns and exchanges within 30 days of delivery.

Return Eligibility

To be eligible for a return, your timepiece must meet the following conditions:

• Returned within 30 days of the delivery date.
• Unworn and unused.
• Free from scratches, dents, or signs of wear.
• Protective films remain attached where originally applied.
• Includes the original presentation box, warranty card, instruction manual, and all accessories.
• Includes any extra bracelet links or additional items that were included with the purchase.

Because every returned watch undergoes a thorough inspection before a refund is approved, Gulf & Gray reserves the right to refuse returns that do not meet these conditions.

Trying On Your Watch

We understand that customers may wish to try on their watch to ensure it is the right fit.

You are welcome to carefully try on your timepiece indoors, provided it remains in new condition.

We kindly ask that you avoid:

• Wearing the watch outdoors.
• Removing protective films unless you intend to keep the watch.
• Adjusting or resizing the bracelet before deciding to keep it.
• Exposing the watch to water.
• Allowing the watch to come into contact with hard surfaces that could cause scratches or dents.

Any watch returned with visible signs of wear may not qualify for a full refund.

Exchanges

If you would prefer a different model or bracelet configuration, we are happy to assist with an exchange, subject to product availability.

Exchange requests must meet the same eligibility requirements as returns.

If the replacement watch differs in price, any applicable difference will be charged or refunded accordingly.

Return Process

To begin a return, please contact our customer support team at:

support@gulfandgray.com 

Please include:

• Your order number.
• The reason for your return.
• Photographs of the watch, if requested.

Once your request has been approved, we will provide detailed return instructions.

Please do not ship your watch back without first receiving return authorization, as unauthorized returns may be delayed or refused.

Return Shipping

Unless the return is the result of a manufacturing defect or an error on our part, customers are responsible for the cost of return shipping.

We strongly recommend using a shipping service that provides:

• Tracking
• Insurance
• Signature confirmation

Gulf & Gray is not responsible for items lost or damaged while being returned to us.

Inspection & Refunds

Once your return has been received, our team will carefully inspect the timepiece to verify that it meets our return requirements.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your financial institution may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Watches showing signs of wear or misuse.
• Watches with resized bracelets where removed links are missing.
• Watches that have been modified or altered after delivery.
• Gift cards.
• Clearance or final sale items (if applicable).
• Custom or personalized products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Photographs of the packaging.
• Photographs of the watch.
• A brief description of the issue.

Our team will work promptly to arrange a replacement or appropriate resolution.

Cancellations

Orders may be cancelled before they have been prepared for shipment.

Once an order has been processed or shipped, it can no longer be cancelled. However, eligible orders may still be returned in accordance with this Return & Exchange Policy.

Our Commitment

Every Gulf & Gray timepiece is carefully inspected before it leaves our facility, and every return is handled with the same attention to detail. Our goal is not simply to sell exceptional watches, but to provide an ownership experience defined by honesty, craftsmanship, and lasting confidence.

If you have any questions about your purchase, our support team is always here to help.

A Few Recommendations

As your brand grows, consider these customer-friendly practices:

• Free exchanges: Offer complimentary exchanges for bracelet changes or a different model if inventory allows. It builds goodwill.
• Bracelet sizing: If you offer bracelet sizing before shipping, mention that sized watches are still returnable only if all removed links are returned.
• Holiday returns: During the holiday season, extend your return window (for example, purchases made in November and December can be returned until January 31). It's a common practice among luxury retailers.

Privacy Policy

Last updated: August 4, 2026

Gulf & Gray operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Gulf & Gray is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 479-434-7551 or email us at gray7697@gmail.com.

Terms of Service

Effective Date: January 1, 2026 (Update before launch.)

Welcome to Gulf & Gray. These Terms of Service ("Terms") govern your access to and use of the Gulf & Gray website, products, and services. By accessing our website or purchasing from Gulf & Gray, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or services.

Website Use

By using this website, you agree to use it only for lawful purposes and in a manner that does not interfere with the rights of others or the operation of the website.

You agree not to:

• Violate any applicable laws or regulations.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious software, viruses, or harmful code.
• Use the website in any way that may disrupt or damage its functionality.
• Misrepresent your identity or provide false information.

Gulf & Gray reserves the right to restrict or terminate access to the website if these Terms are violated.

Product Information

We strive to present our products as accurately as possible through detailed descriptions and photography.

However, slight variations in color, appearance, or finish may occur due to differences in screen settings, lighting, photography, or natural manufacturing tolerances.

All product information is subject to change without notice.

Pricing & Availability

Product pricing and availability may change without prior notice.

While we make every effort to ensure all information on our website is accurate, occasional errors may occur.

Gulf & Gray reserves the right to correct pricing errors, update product information, or discontinue products at any time.

Orders

All orders are subject to review and acceptance.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear fraudulent, violate these Terms, or cannot be fulfilled.

If an order is cancelled after payment has been received, a full refund will be issued to the original payment method.

Intellectual Property

All content on this website is the exclusive property of Gulf & Gray unless otherwise stated.

This includes, but is not limited to:

• Logos
• Product names
• Photography
• Videos
• Product descriptions
• Graphics
• Website design
• Branding
• Written content

No portion of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Gulf & Gray.

Third-Party Links

Our website may occasionally include links to third-party websites for your convenience.

Gulf & Gray is not responsible for the content, policies, or practices of these external websites. Accessing third-party websites is done at your own discretion.

Disclaimer

While we strive to provide accurate and up-to-date information, Gulf & Gray makes no guarantees that all content on this website will always be complete, current, or free from errors.

Website content is provided for general informational purposes and may be updated without notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Gulf & Gray shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase or use of our products.

Our total liability shall not exceed the amount paid for the applicable product.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes arising from the use of this website or these Terms shall be resolved in the appropriate courts of the State of Florida, unless otherwise required by law.

Changes to These Terms

Gulf & Gray reserves the right to modify or update these Terms of Service at any time.

Changes become effective immediately upon publication to this page unless otherwise stated.

Your continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Gulf & Gray

Customer Support

Email: support@gulfandgray.com